Next, paste the following command inside the text box and press Enter to open the first Runescape cache folder: USERPROFILEjagexcacherunescapeLIVE HOMEDRIVE.jagexcache32 Once youre inside the first cache folder, press Ctrl A to select the contents of the first cache folder.This problem is reported to occur on PC (Windows 7, Windows 8.1, and Windows 10).
![]() Heres a list of shortlisting that might ultimately be responsible for the apparition of this particular issue: NTX Incompatibility One of the most common causes that are known to trigger this kind of error is an incompatibility between your Windows build (only on Windows 10) and the version of the NXT RuneScape Client. In this case, you should be able to fix this problem by forcing the client to launch in compatibility mode. Corrupted Jarex Cache As it turns out, you might also see this error due to some type of corruption inside one of the two cache folders that the Runescape game uses. In this case, you should be able to fix this problem by accessing the two caches and clearing their contents. Outdated OS build If you havent yet installed every pending Windows update, installing every instance might just fix the problem automatically (especially if youre using an AMD card thats not being actively maintained by Adrenalin ). Runescape Driver Under CertainOutdated or Corrupted GPU driver Under certain circumstances, this problem can also occur due to some type of inconsistency thats actually caused by an outdated driver. In this case, you should be able to fix this problem by installing the latest GPU drivers available for your graphics card. You can either use the proprietary utility or you can rely on Device Manager. Corrupted Windows profile As it turns out, this problem can also occur by some kind of corruption that affects the Windows profile that youre currently signed in with. In this case, you should be able to fix the problem by creating a new profile and sign in with it before running the main Runescape launcher. Method 1: Launching the NXT Client in Compatibility Mode If you end up seeing the Runescape client suffered from an error status message every time you attempt to open the game, theres a big chance youre actually dealing with an NXT RuneScape Client incompatibility. This is quite common in instances where players are using an older game build. In this case, you should be able to fix this problem by forcing the NXT RuneScape client to open in compatibility mode with Windows 7. This workaround was confirmed to work by a lot of Runescape players that were previously seeing the error on Windows 10. Heres a quick guide on how to enforce this potential workaround: First, navigate to the location where you installed Runescape and look for the main NXT RuneScape launcher. When you see it, right-click on it and choose Properties from the newly appeared context menu. Once youre inside the Properties screen of the NTX launcher, click on the Compatibility tab from the horizontal menu at the top. From the insides of the Compatibility tab, go to the Compatibility mode section, check the box associated with Run this program in compatibility mode for, then select Windows 7 from the drop-down menu below. Running installer in compatibility mode Click Apply to save the changes, then open the RuneScape launcher again and see if the problem is now resolved. In case the same problem is still occurring, move down to the next potential fix below. Method 2: Clearing the Jagex Cache If you previously confirmed that youre not actually dealing with a compatibility issue, the next potential culprit you should investigate is the 2 most important Runescape cache folders. As it turns out, if the problem is being caused by corrupted cached data that are being called by the main Runescape launcher, clearing the 2 cache folders should fix the problem permanently. In case you suspect this scenario might be applicable, follow the instructions below to access the two cache folders and clean their contents in order to fix the Runescape client suffered from an error status message: Ensure that Runescape and any associated background process is completely closed.
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